Real-time online scheduling doesn't replace your service advisors, but it gives them the ability to focus on person-to-person activities that solve customers' needs faster and with higher quality. Most importantly, it frees them from routine scheduling and notification activities so that they can serve customers better, and more effectively sell them the services they need.
Many dealers mistakenly believe that their current website provides online scheduling. Compare the customer's experience with Xtime versus the scheduling capabilities of your current website:
| Capabilities | Xtime | Appointment Request Form |
|---|---|---|
| Real-time online scheduling? |
Yes!
Xtime provides customers with real-time information and immediate confirmations-just like how they love to book their airline tickets online. |
No
Appointment request forms require several email exchanges between your staff and the customer. It's creates extra work for your staff and is slow and cumbersome for your customers. |
| Live service catalog? |
Yes!
Xtime presents a live service catalog of your services for your customers. |
No
Customers don't know what services your provide, nor how much they cost. |
| DMS integration? |
Yes!
Appointments get automatically entered into your ADP or R&R system as pre-written ROs. |
No
Appointments must be manually entered. |
| Online promotions and discounts? |
Yes!
Xtime features a powerful online promotions engine to help your market your services. |
No
Discounts and promotions not supported. |
| Capacity Management? |
Yes!
Xtime features intelligent capacity management so that it knows exactly when you are available for an appointment, based upon the services requested. |
No
Capacity management must be handled manually. |
| Internal Scheduling System? |
Yes!
Xtime provides the industry's most powerful and easy-to-use system for your staff to use for booking phone appointments and managing shop schedules. |
No
Appointment request forms can't help your internal scheduling processes?they actually create more work for your staff. |
| Significant usage volume? |
Yes!
You can expect anywhere from 15%-50% of your appointments to flow through Xtime. |
No
If you get 1-2 appointments leads per month from your request form, that's doing well. |
High Octane CRM
Wheeling & Dealing
